Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services
References and Case Studies
Global Employment Solutions Case Study - Palo Alto Networks Prisma SD-WAN
Global Employment Solutions can deploy sites faster with Prisma SD-WAN.
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).
Event
AI and Automation: The Next SecOps Frontier
AI and automation are the future of cybersecurity. However, the future is already here at the Palo Alto Networks SOC. We built Cortex® as an integrated security operations platform through our expertise across endpoint, network, cloud and identity. Our mission was to create the highly effective, scalable AI-powered SOC of the future. And we’ve already made it a reality. In this one-hour virtual tour of our SOC, you’ll get a behind-the-scenes look at how our team applies Cortex machine learning and AI models to enable much faster detection, investigation and response. You’ll discover: How our team utilizes next-generation automation, threat intel and detection to secure a sprawling attack surface. Best practices for designing a SOC that’s built for a cloud-native world. How we optimized SecOps with prevention-focused technology. Don’t miss out. Explore the machine-led, human-empowered Palo Alto Networks SOC and see Cortex in action.